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Some crews earn a higher rate. If you serve or have served, check your tier.

Frequently Asked Questions

1. What is THE CREW rewards program?

THE CREW Rewards program is our free loyalty program built for hardworking customers like you. Members earn 5% cash back on all qualified purchases at Workworld.com or in-store. It’s a straightforward way to get rewarded for the gear you need.

2. What are THE CREW First Responders, Military, and Union programs?

They are enhanced CREW membership tiers designed to reward qualifying first responders, military members, and union members. Once enrolled, First Responders and Military members earn 10% CREW Cash, while Union members earn 5% CREW Cash on qualifying in-store and online purchases.

3. How do I join THE CREW?

Joining is easy and free, simply signup above to start earning 5% cash back on all qualified purchases on Workworld.com. In order to earn cashback in THE CREW you must agree to receive marketing messages. You may unsubscribe at any time.

First Responders, Military, & Union: At this time, enrollment is available in-store only. To enroll, you must agree to receive marketing messages and provide a valid form of ID for verification of your qualifying first responder, military, or union status. Once verified and enrolled, you can receive the benefits associated with your tier.

4. Who qualifies?

THE CREW

Anyone can join THE CREW as long as they are subscribed to Work World marketing emails.

Military

  • Active Duty
  • Reserves
  • National Guard
  • Veterans

Union

  • Current union members

First Responders

Qualifying active or retired members include:

  • Firefighters
  • Police Officers
  • Sheriff’s Deputies
  • Highway Patrol / State Troopers
  • EMTs
  • Paramedics
  • Nurses
  • Doctors
  • Correctional Officers
5. How do I earn CREW cash?

Make sure you’re logged into your account at WorkWorld.com or check in at the register when shopping in-store. All CREW tiers, including First Responders, Military, and Union, earn CREW Cash on qualifying purchases. Members earn 5–10% CREW Cash based on their membership tier, and the earning process is the same for all tiers. CREW Cash does not apply to gift card purchases. purchases.

6. When will cash back be added to my account?

Your store credit will be applied to your account 21 days after you place an order and can be used on your next purchase online or in-store during checkout when selected. Store credit cannot be used for gift cards.

7. How do I check my CREW cash balance?

Check your balance anytime by logging into your account at Workworld.com or by checking your digital wallet. If you are visiting one of our stores, any of store associates can get that information for you at checkout.

8. How do I redeem my CREW cash?

To use your CREW Cash, just log in before checking out at Workworld.com or let the associate know you're a CREW member when shopping in-store. Your available balance will be applied directly to your total, making it easy to save on your next purchase.

9. Can I use my CREW Cash and a discount code at the same time?

Yes. Since CREW Cash works like currency, you can stack it with other discount codes and offers to save even more on your new gear.

10. Do my rewards expire?

Yes, your cash back amount expires 60 days from the date of issue.

11. Do I get rewards on returns?

No, rewards will not be earned on items that are returned.

12. Is there a limit to how much CREW Cash I can earn?

There’s no limit to how much you can earn. You’ll keep racking up 5–10% CREW cash, based on your membership tier, on every qualified purchase.

13. Can I use my CREW Cash on sale items?

Yes, your CREW Cash works like currency and can be used on any qualified purchase, whether the gear is full price or on sale.

14. Can I earn or redeem CREW CASH while using an industrial voucher from my employer?

When purchasing with a voucher from your employer, CREW CASH works a little differently. First, you will earn new CREW CASH only on the amount of the transaction you purchase with another tender, like cash or a credit card. Second, you cannot make a purchase with an employer voucher and CREW CASH on the same transaction at our retail stores.

15. Can First Responder and Military members use their one-time 10% discount with an industrial discount?

No. First responders and Military members cannot combine their one-time 10% discount with an industrial discount. Customers must choose one discount to apply at checkout.

16. Who can I contact if I have questions about THE CREW?

Whether you need to merge two accounts into one, want to cancel or delete your account, or have any other questions—we recommend you give our customer service team a call or chat to get the expert help you need.

Earn More on the Brands and Work Gear You Trust

At Work World, we believe your loyalty should pay off. That’s why we built the CREW Rewards program—the best way to get cash back on workwear, safety gear, and high-quality apparel. Whether you’re shopping for steel toe work boots, flame-resistant (FR) clothing, or high-visibility vests, being a CREW member means you’re earning 5% cash back on every qualified purchase. We stock the toughest names in the industry, so you can earn rewards on Carhartt, Wolverine, Timberland PRO, and more.

Joining the CREW is free and gives you a direct line to cash back both in-store and online at Workworld.com. From the job site to the shop, our loyalty rewards are designed to help you save on the professional-grade gear you need to get the job done. If you’re looking for a workwear store that gives back, sign up today, download your digital wallet pass, and start racking up CREW Cash on the most durable boots and clothing in the business.